Delivery Information | Shipping & Returns at Miss Shelly Designs

 Updated 3rd October 2024

FREE DELIVERY OVER £50

CARDS 

Non Personalised - Dispatched on the day if ordered before 12pm

Personalised - Magnet cards and stitched photo cards - Processing time - Up to 5 days

DELIVERY -

1st Class Delivery - 1-3 days from dispatch - £2.00

2nd Class Delivery - 3-5 days from dispatch - £1.00

REST OF THE WORLD

Overseas delivery fees vary. Items usually take 2 - 3 weeks.

 

BESPOKE HOOPS & PHOTO GIFTS

Dispatched - within 5 days

DELIVERY -

1st Class Delivery - 1-3 days delivery from dispatch - £5.00

2nd Class Delivery - 3-5 days from dispatch - £4.00

REST OF THE WORLD

Overseas delivery fees vary. Items usually take 7 - 21 days from dispatch date.

 

PET PORTRAITS 

Dispatched - within 5 days

DELIVERY - 

FREE 2nd Class Delivery - 5-7 Days from dispatch

1st Class Delivery - 1-3 days delivery from dispatch - £5.00

REST OF THE WORLD

Overseas delivery fees vary. Items usually take 7 - 21 days from dispatch date.

 

DECORATIONS

Dispatched - within 5 days

DELIVERY -

1st Class Delivery - 1-3 days delivery from dispatch - £3.00

2nd Class Delivery -  3-5 days from dispatch - £2.00

REST OF THE WORLD

Overseas delivery fees vary. 

 

KITS

Dispatched within 1 day.

DELIVERY -

1st Class - 1-3 days delivery from dispatch

2nd Class - 3-5 days delivery from dispatch

REST OF THE WORLD

Overseas delivery fees vary.

 MORE INFORMATION

Sometimes things do go wrong with delivery which are out of my control... if you have not received your item within five working days (UK) of me posting it then please get in touch. For international deliveries please allow 15 working days. In the rare case of non-delivery please contact me within 30 days of ordering so that I can look into this for you.


Any customs charges incurred are the sole responsibility of the customer, and the onus is on the customer to check any relevant customs charges, tax or duty, which may be payable in their own country before placing an order. By placing an order you are agreeing to this policy.

 

RETURN INFORMATION

I gladly accept returns. exchanges and cancellations
Contact me within: 14 days of delivery
Send items back within: 30 days of delivery
Request a cancellation within:  12 hours of purchase
The following items cannot be returned or exchanged -
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalised orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)
If you wish to cancel your order please let me know as soon as possible. Once your order has been posted then a refund is only possible once the item/s have been returned to me in saleable condition.

If for any reason you are dissatisfied with your purchase please contact me, within 14 days of receipt, to arrange an exchange or refund. If your order is returned in perfect condition - still in any packaging - then I will provide a refund, less the outbound postage cost. Return postage is the customer's responsibility.

Personalised orders cannot be cancelled once they have been made, and cannot be refunded unless faulty.

Please contact me first before leaving negative feedback, as I will do all I can to resolve any dissatisfaction.